1. Shipping Policy
- Processing Time: Orders for cup sealing machines are processed within 2-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Methods: We offer standard and expedited shipping options. The estimated delivery time depends on the shipping method selected at checkout.
- Shipping Rates: Shipping costs are calculated based on the destination, weight, and dimensions of the package. Customers will be provided with shipping costs at checkout.
- International Shipping: We ship worldwide; however, customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
- Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.
2. Returns & Refunds Policy
- Return Eligibility: Returns are accepted within 14 days from the delivery date. The item must be unused, in its original packaging, and in resalable condition.
- Return Process: To initiate a return, contact our customer service team at [email/contact info]. A return authorization number will be provided along with return instructions.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refund Processing: Refunds will be issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.
- Exchanges: If you receive a defective or incorrect product, we will arrange for a replacement at no additional cost.
3. Damaged or Lost Shipments
- If your order arrives damaged, please notify us within 48 hours of delivery with photos of the damage for a replacement or refund.
- If your order is lost in transit, contact us, and we will work with the shipping carrier to resolve the issue.
For any questions or concerns regarding our Shipping & Returns Policy, please contact us at 017-6515805.